Technical Support Team
Based on advanced technology and abundant technical support staff, we provide proactive technical support services tailored to customers and situations.
We provide proactive technical support services tailored to customers and situations through advanced technological strengths accumulated through various global power facility projects and abundant staff with excellent skills. Instead of simply supplying products, we pursue technical support services for the best customer satisfaction for any product and in any situation with professional people and technology capable of handling the design, PLC configuration, switchboard test, and harmonic measurement test according to customer requests.
The technical support team does not settle for the current functions and technologies. It has encouraged and led manufacturers with passion for continuous quality improvement and technological development.
01 AHF, Capacitor, Protection Relay
02 Design Office Spec-In Sales
03 Project source sales
04 Application of Woojin M&E products and sales support
05 New item development
01 TOSHIBA Protection Relay, Digital Meter
02 Factory and field tests, commissioning, A/S
03 Harmonic measurement and diagnostic analysis
Major Features
Crisis Response
· Domestic Crisis : Capable of taking emergency measures within 3 hours
· Regular inspection, performance test, and comprehensive test by dedicated A/S personnel
· Analyzes accident and establishes and proposes countermeasures
Professional People
· Training on the latest technical information related to upgrades
· Securing professional technical manpower through yearly manufacturer training
· Technical advice and new technology seminar to enhance system performance
Business Process
Design
01 Obtain SPEC IN and project information
02 Establish a project strategy
03 Determine the number of employees
04 Identify project outline
05 Identify construction and client
06 Confirm item to apply and move in
07 Support design drawing and specification preparation (quotation)
08 Feedback from relevant departments of Woojin M&E
Order Materials
01 Check the material order schedule
02 Consult with purchase manager
Test and commissioning
01 Relay test and commissioning
02 Operator training
03 Relay setting with adjustments
Expected Effects
Relay
· Enabled and operated unique technological strength, the ‘Auto Transfer Operating’ of the switchboard using GRE-Series
· Minimized power failure damage using ATO, which automatically switches to sound power in the section with power system accident
Condenser
· Secures high product reliability for capacitor banks by supplying capacitors, reactors, and discharge coils as a set
· Satisfies customer needs by supplying low-loss and low-noise products compared to domestic products
Active Filter
· Actively compensates according to the magnitude of harmonics generated in the load
· Does not cause resonance with the system, precisely reduces harmonics down to the regulated value.
Major Success Cases
LGD Guangzhou
· Client
Client: LS Dalian, 2014
· Contents
A relay of another company caused a malfunction due to the inrush current in the transformer at a premise of LG Display Guangzhou. The relay was replaced with a TOSHIBA relay.
· Result
The problematic relay was replaced with TOSHIBA relay which applies a blocking feature with the algorithm that analyzes the harmonics contained in the inrush current. The problem is solved and it has been operating normal without a trouble Until now.
Samsung Display
· Client
Hanyang Electric and 3 other switchboard companies, 2014 ~
· Contents
Enabling of Auto Transfer Operating using PLC inside TOSHIBA Relay
· Result
In an accident or power outage of upper level, it successfully performed automatic switching without a single malfunction, minimizing damages such as the suspension of production line that can occur in the case of power outage
List of Customers
Handling installations in the sites operated by Samsung Electronics, LG Display, and Samsung Display since 2014 / Enabled Auto Transfer Operating using PLC inside TOSHIBA relay and successfully performed auto switching in the case of high-level accident or power outage without a single malfunction / Minimized damage such as the suspension of production lines which may occur in the case of power outage